Returns & Exchanges

At Palmetto Moon, we want you to love your Southern-inspired style, which is why we offer a 30-day window for returns and exchanges on unworn, unwashed merchandise with original tags attached. Whether you purchased online or in-store, we are committed to making your return process as seamless as possible.

1

Initiate Your Return

Visit our online returns portal or your account dashboard to select the items you wish to return and print your prepaid shipping label.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all hangtags are attached and the packing slip is included inside the box.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized carrier location; a $6.95 return shipping fee will be deducted from your refund.

4

Receive Your Refund

Once our warehouse receives and inspects your items, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing